Shipping Policy for RoseWolfe Enchantments
Effective Date: October 1, 2023
This shipping policy outlines the terms and conditions regarding the shipping and delivery of our products. Please read this policy carefully before placing an order.
1. Order Processing:
- Upon receiving an order, we will process it within 1-3 business days. Business days exclude weekends and public holidays.
- Custom-made or personalized items may require additional processing time, and we will communicate the estimated processing time with you upon order placement.
2. Shipping Methods and Carriers:
- We offer shipping services through reputable and reliable carriers, such as FedEx, UPS, and USPS.
- The available shipping methods will be displayed during the checkout process, and you can select the desired method based on your location and preferences.
3. Shipping Costs:
- Shipping costs remain at a flat rate of $3.99 on domestic orders, unless otherwise stated. International varies but will be clearly listed before placing your order. You will be able to view the shipping cost during the checkout process before finalizing your purchase.
4. Delivery Timeframes:
- The estimated delivery time will depend on your location and the selected shipping method.
- Standard shipping within the United States typically takes 3-7 business days, but please note that unforeseen circumstances or carrier delays may extend the delivery time.
- Expedited shipping options are available for faster delivery, with estimated delivery times of 1-3 business days.
5. Tracking and Order Status:
- Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
- You can track your order using the carrier's website or inquiry.
6. Shipping Address:
- Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
7. Order Modifications and Cancellations:
- If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, once an order is shipped, modifications or cancellations may not be possible.
8. Lost or Damaged Packages:
- In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
9. Customs and Duties:
- Any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. Please familiarize yourself with your country's customs, regulations, and fees before placing an order.
10. Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Return Policy, which can be found on our website under ‘Policies’.